Refund policy
Returns
We accept returns within 30 days of delivery for most unused items in their original condition and packaging.
To be eligible for a return:
- The item must be unused and in its original condition.
- All original packaging, accessories, and documentation must be included.
- Proof of purchase or your order number is required.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Personalized or custom-made products
- Perishable goods
- Gift cards
- Final sale or clearance items
- Hygiene or personal care products once opened
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue promptly.
Refunds
Once your returned item is received and inspected, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need a replacement, contact our customer support team.
Return Shipping
- If the return is due to our error (such as an incorrect or defective item), we'll provide a prepaid return shipping label or cover the return shipping cost.
- For all other returns, customers are responsible for return shipping costs unless otherwise required by law.
Order Cancellations
Orders may be canceled for a full refund if they have not yet entered processing. Once processing has begun, cancellation requests cannot be guaranteed.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team with your order number, and we'll be happy to assist you.